Shipping Costs
Shipping costs are calculated at checkout based on:
- Package size and weight
- Destination
- Shipping method selected
Kraken Offroad Shipping Information
Fast, protected shipping for offroad parts, accessories, and gear, built to arrive ready to install.
This page explains Kraken Offroad shipping policies, processing times, delivery expectations, and what to do if you run into common shipping issues like delays, missing packages, damaged shipments, or address mistakes. Our goal is to keep shipping simple, transparent, and stress-free.
Shipping Policy Overview
We ship orders as quickly as possible while making sure every package is protected, labeled correctly, and ready to survive real shipping networks.
What to Expect When You Order
- You will receive an order confirmation after checkout.
- When your order ships, you will receive tracking information.
- Delivery time depends on carrier performance, destination, and shipping method selected at checkout.
Order Processing Time
Most orders are processed within normal business operations, but processing time can vary based on:
- Order volume and seasonality
- Inventory status
- Product complexity and packaging needs
- Carrier pickup schedules
Business Days vs. Weekends and Holidays
Shipping and processing estimates are based on business days (Monday-Friday), excluding major holidays.
Shipping Methods and Carriers
We use reputable carriers and shipping services to deliver packages reliably and provide tracking updates.
Tracking Information
Once your order is shipped, you will receive tracking by email. Tracking can take time to update after label creation, especially during peak carrier volume.
Packaging Standards: How We Ship (and Why It Matters)
Offroad gear is built for real use, and it should ship like it is headed into battle.
We focus heavily on packaging because good packaging reduces:
- Shipping damage
- Lost hardware
- Cosmetic wear during transit
- Delays caused by repackaging or relabeling
What Makes Kraken Offroad Shipping Better
We do not cut corners on the unglamorous stuff:
- Product protection and padding where needed
- Hardware secured so it does not rattle loose in the box
- Labels applied cleanly and consistently
- Packaging choices based on product weight and shape
A lot of shipping problems start before a box ever leaves a warehouse. We treat packaging like part of the product experience.
Delivery Expectations
Carrier delivery windows are estimates, not guarantees. Delivery timing can be affected by:
- Weather events
- Regional carrier delays
- Peak shipping seasons
- Rural or remote delivery routes
- Address or access issues
If tracking looks stuck or delayed, some delays resolve automatically with the next scan update. If not, contact us and we will help.
Common Shipping Issues and What To Do
Tracking Says Label Created But Nothing Is Moving
This usually means the carrier has not scanned the package yet, or the first scan is delayed.
Give tracking a short window to update. If there is still no movement after a reasonable period, contact support with your order number and we will check on it.
Tracking Shows Delivered But I Do Not Have My Package
This is one of the most common shipping issues across carriers. Try these steps first:
- Check around the delivery area (front door, side door, garage, porch, mailbox area).
- Look for photo proof-of-delivery in tracking details.
- Ask neighbors or building staff.
- Confirm the shipping address on your order confirmation.
If it still is not found, contact us with your order number and we will guide the next steps.
My Package Arrived Damaged
If something arrives damaged, we want to resolve it quickly.
Take clear photos of:
- Outer box (including crushed corners, punctures, or tears)
- Shipping label
- Packing materials inside the box
- Damaged item(s)
Then contact us as soon as possible with your order number and photos. The faster we receive photos, the faster we can determine the right solution.
My Order Is Missing Items or Hardware
Double-check the packaging, including under padding, inside folds, and small bags. If anything is still missing, contact us with your order number, what is missing, and photos of what you received when possible.
My Shipping Address Is Wrong
Contact us immediately. If the order has not shipped, we can often update the address. If it is already in transit, carrier options may be limited, but we will still help determine next steps.
Refused Packages and Undeliverable Shipments
Packages can be returned if the address is incomplete, delivery access is restricted, the package is refused, or the carrier cannot complete delivery after multiple attempts. If a package is returned, we will contact you to coordinate next steps.
International Shipping
If international shipping options are available for your destination, they will appear at checkout. If not, contact support for current options or special-case guidance.
Shipping Support: How to Contact Us
For the fastest help, include:
- Order number
- Shipping address (confirm it matches your order)
- The issue you are seeing (delay, damage, missing item, and so on)
- Photos (recommended for damage or missing items)
Our Commitment to a Better Shipping Experience
Shipping should not be a gamble. Our approach is simple:
- Pack it like it matters
- Ship it with tracking
- Communicate clearly
- Fix problems quickly if they happen
The entire point of buying premium offroad parts is having a product that arrives ready to install and a company that stands behind it.
Shipping FAQ
Shipping time depends on your location, the shipping method selected at checkout, and carrier performance. You will receive tracking information once your order ships, and delivery estimates will appear in the tracking details.
Most orders ship as quickly as possible during normal business operations. Processing time can vary based on order volume, inventory status, packaging needs, and carrier pickup schedules. Shipping and processing timelines are measured in business days (Monday-Friday, excluding major holidays).
Yes. As soon as your order ships, we email tracking details to the email address used at checkout. Tracking may take a short period to update after the label is created.
This usually means the carrier has not scanned the package yet, or the first scan is delayed. If tracking does not update after a reasonable period, contact us with your order number and we will help.
Check common delivery areas first and review tracking for photo proof-of-delivery if available. Then check with neighbors or building staff. If the package is still not located, contact us with your order number and we will guide next steps.
Contact us as soon as possible with your order number and clear photos of the shipping box, label, packing materials, and product damage. Photos help us resolve shipping damage quickly.
Double-check packaging first, including inside padding and small bags. If something is missing, contact us with your order number and what is missing. Photos are helpful but not always required.
If the order has not shipped yet, we can often update the address. If it is already in transit, carrier options may be limited. Contact us immediately and we will help determine next steps.
If international shipping is available for your destination, options appear at checkout. If you do not see international options, contact us and we will let you know what is possible.
Packages may be returned if the address is incorrect or incomplete, delivery access is restricted, or delivery attempts fail. If a package is returned, we will contact you to coordinate reshipment or next steps.
Email [email protected] with your order number and a brief description of the issue. For faster resolution, include tracking screenshots and photos for damage or missing-item cases.