Kraken Offroad FAQ

No. You can check out as a guest. Creating an account is optional and can make it easier to track orders and manage details later.

Sometimes, depending on whether your order has already been processed or shipped. Contact us as soon as possible with your order number and what you need changed.

We occasionally run promotions. If you have a code, apply it at checkout. For dealer or bulk purchasing, contact us directly.

Review the fitment details on the product page, then contact us if anything about your setup is unique. The more details you provide (year, make, model, and configuration info), the faster we can confirm compatibility.

Custom builds can change clearances and mounting points. If your vehicle has other accessories installed or a unique configuration, reach out before ordering and we will help confirm the best path forward.

Yes. Tell us what you are trying to accomplish (storage, mounting, organization, communications, and more), and we will point you toward the best option for your goals.

When instructions are available, we provide clear step-by-step guidance so installs are straightforward and repeatable.

If your product has PDFs or videos, they are typically available on the product page and in our Instructions section. If you cannot find what you need, contact us and we will point you to the right resources.

Absolutely. Send your order number (if applicable), a short description of what is happening, and photos of the install area. We can usually troubleshoot quickly with a few details.

Most installs use basic hand tools. If a product requires something uncommon, we try to note it in the instructions or product details.

Shipping time depends on your location, carrier performance, and stock status. You will receive tracking information when your order ships.

International shipping availability can vary by region and product. Contact support with your location and order details for current options.

First, check common drop locations and with neighbors or building staff. If it is still missing, contact us with your order number and we will help with next steps.

Contact us as soon as possible with photos of the box, photos of the product, and your order number. We will work with you quickly to resolve it.

We offer a 30-day return policy on eligible items, typically from the delivery date. We keep returns simple and customer-friendly.

No restocking fees for standard eligible returns. If an exception applies, support will explain it clearly before processing.

Returns generally need to be in new or like-new condition, with packaging and hardware when possible. If something is missing, contact us and we can review options.

Once the return is received and inspected, refunds are processed back to the original payment method.

Kraken Offroad warranty coverage applies to defects in materials or workmanship under normal intended use. If something fails due to a manufacturing defect, we will work to make it right.

Common exclusions include normal wear and tear, damage from impacts or accidents, improper installation, misuse, neglect, modifications, and use outside intended application. If you are unsure, contact us with photos and details.

Send us your order number and a short description of the issue. Photos help us resolve claims faster.

Material choice depends on application, strength needs, and corrosion resistance requirements. Kraken Offroad focuses on durability, weight-conscious design, and long-term performance in offroad and overlanding conditions.

Offroad environments are harsh, so cosmetic wear can happen over time, especially on high-contact areas. Proper care helps finishes last longer.

Use mild soap and water for routine cleaning. Avoid harsh chemicals that can damage finishes. If you run in salt-heavy environments, rinse more frequently.

Small adjustments can sometimes eliminate rattles depending on your setup and accessories. Contact us with a description and photos, and we will help you troubleshoot.

Yes. Support is part of the product. If you need help during installation or after trail use, contact us.

Dealer relationships are available for qualified partners. Contact us for current dealer information and requirements.

Yes. Contact us with details about your shop or project, and we can review wholesale or bulk options.

For current company location and service-region details, contact support and we will share the most accurate information for your request.

Email is usually fastest for detailed questions. For urgent issues during business hours, call us. Include your order number (if applicable), vehicle year/make/model, product name or link, and photos when possible.