Warranty & Returns

At Kraken Offroad, we take pride in building rugged, dependable gear for Jeep owners who live for adventure. Every product is designed with durability, precision, and trail-tested performance in mind. But more importantly, every product is backed by a company that genuinely cares about the people who use it. We believe customer satisfaction is the core of any great off road brand, and we work every day to uphold that standard.

Our 30-Day, No Questions Asked Return Policy

If you’re not happy, we’re not happy—period. We offer a true, straightforward, no-hassle return policy for the first 30 days after delivery. If you decide a product isn’t right for your Jeep, doesn’t fit your build direction, or simply didn’t meet your expectations, you can return it for a 100% refund. No restocking fees. No interrogation. No hoops to jump through.

We understand that Jeep builds evolve. Sometimes a part feels right online but doesn’t match your vision once it’s in your hands. Other times you just change your mind. Whatever the reason, you can ship it back with confidence knowing that Kraken Offroad stands behind you.

Why We Made Returns This Simple

The off road aftermarket is filled with complicated return policies, surprise fees, and customer service walls that make it difficult for drivers to exchange or return products. That’s the opposite of what Jeep ownership represents. Off roading is about freedom, flexibility, and personal choice. We believe your upgrade experience should reflect the same spirit.

We built this policy because we’re a customer-first company. Jeep owners are the heartbeat of our brand, and earning your trust matters more than anything. If something isn’t perfect, we want to fix it, improve it, or make it right. Your satisfaction directly shapes how we design, refine, and evolve our products.

Our Commitment to Quality

Every Kraken Offroad product goes through meticulous quality control before it reaches your doorstep. From machining and welding to powder coating and packaging, we scrutinize every detail to make sure it meets our standards for durability, fitment, and long-term use. Our customers rely on our gear in harsh environments—rock gardens, forest trails, desert washouts, winter roads lined with salt, and everything in between.

We choose the materials we use because they last. Stainless steel for corrosion resistance. Billet aluminum for strength without unnecessary weight. Double-layer wrinkle black powder coat for a finish that stands up to abuse. These choices matter when the trail gets tough, and we refuse to cut corners on any component we make.

Our Warranty Philosophy

Warranties shouldn’t feel like legal documents or contracts designed to protect a business. They should protect the customer. Ours is built on that philosophy. If a Kraken Offroad product fails because of a defect in materials or workmanship, we will repair or replace it. Simple as that. No long forms. No long wait times. No pointing fingers.

This warranty reflects what we believe about our products—that they should handle real trail abuse, long-term vibration, weather exposure, and constant use without falling short. When you choose Kraken Offroad gear for your Wrangler or Gladiator, we want you to feel confident that you’re investing in components that are built to last.

How to Start a Warranty Claim or Return

If you need help with a return or warranty claim, our team is quick to respond and eager to help. Simply reach out with your order details and a brief explanation of the issue. Whether it’s a damaged shipment, a part that didn’t fit your build, or a defect you noticed after install, we’ll guide you through the process with zero hassle.

Once your request is approved, we’ll send simple instructions for returning the product. For warranty claims, we often ship replacement parts immediately to minimize downtime and keep your Jeep ready for the next trail ride.

A Customer-Centric Off Road Brand

Jeep ownership is a lifestyle. It’s about freedom, community, exploration, and the pride that comes from building a rig that reflects who you are. We built Kraken Offroad around those values. Without our customers, we are nothing. Without your support, your feedback, your trail stories, and your passion for adventure, our brand simply wouldn’t exist.

Every purchase, every message, every install photo you share helps us continue improving our products. We don’t just want to supply you with great off road gear—we want to be part of your journey. Our customer support reflects that commitment. We treat every driver who reaches out to us with the respect, attention, and appreciation they deserve.