Kraken Offroad Warranty & Returns

The Kraken Offroad Promise

We believe buying offroad gear should feel straightforward and confident, not risky or complicated.

• Clear warranty coverage for defects in materials and workmanship
• Simple, honest return policy
• Fast, helpful customer support
• Real solutions when something is not right

30-Day Returns (No Questions Asked)

If you are not happy, we are not happy - period.

Eligible items can be returned within 30 days of delivery for a full refund:

• No restocking fees
• No drawn-out approval process
• No unnecessary hurdles

Build plans change. Priorities shift. Sometimes a part is not right for your current setup. Whatever the reason, we want returns to be simple and fair.

Return Eligibility

To keep the process smooth for everyone, returns generally require:

• Return initiated within 30 days of delivery
• Item is in new or like-new condition
• Original packaging and hardware included when possible

If an item arrives damaged or incorrect, contact us as soon as possible. Those situations are handled differently and faster.

Why We Keep Returns Simple

The offroad aftermarket is full of policies that make returns frustrating: surprise fees, confusing restrictions, and slow responses. That is not how we operate.

Offroading is about freedom, flexibility, and personal choice. Your buying experience should reflect the same spirit.

Kraken Offroad Warranty Coverage

Our warranty covers defects in materials or workmanship under normal intended use, for up to 1 year from the date of delivery.

If a Kraken Offroad product fails because of a manufacturing defect, we will repair or replace it. Simple as that.

What "normal intended use" means

Our products are designed for real-world conditions, including vibration, weather exposure, dust, mud, and typical offroad use. Gear built for the trail should perform like it, and we take that seriously.

What the Warranty Does Not Cover

We will always do our best to help diagnose issues and find a solution, but certain situations are outside warranty coverage. This warranty does not cover:

• Normal wear and tear (including cosmetic wear from use)
• Damage from accidents, impacts, rollovers, or trail incidents
• Improper installation, misuse, neglect, or maintenance issues
• Alterations or modifications (cutting, drilling, welding, grinding, bending, etc.)
• Use outside intended fitment or application
• Damage caused by other components, interference, incorrect hardware, or incorrect installation methods
• Corrosion or finish damage caused by harsh chemicals, improper cleaning, or abnormal environmental exposure

If you are unsure whether something qualifies, reach out with details and photos and we will give you a clear answer.

Our Commitment to Quality

Every Kraken Offroad product is built with performance and durability in mind, then checked before it ships. Our goal is to deliver offroad gear you can rely on in demanding environments and over the long haul.

We focus on:

• Consistent build quality
• Durable finishes
• Thoughtful engineering and fitment
• Packaging designed to protect products in transit

How to Start a Return or Warranty Claim

We keep this process straightforward and fast.

1. Step 1: Contact Our Support Team

   Include:

   • Order number (or name/email used at checkout)
   • The item you purchased
   • A brief description of the issue
   • Photos (recommended for warranty claims or shipping damage)

2. Step 2: We Confirm Next Steps

   Depending on the situation, we may provide return instructions, approve a repair or replacement, or help troubleshoot installation and fitment questions.

3. Step 3: Get Back on the Road (or Back on the Trail)

   Our goal is to resolve issues quickly and keep your build moving.

Customer Support That Actually Supports

Offroading is more than a hobby. It is a community built around exploration, self-reliance, and pride in a well-built rig. Kraken Offroad exists because customers share feedback, install photos, trail stories, and hard-earned lessons.

Every purchase helps us improve what we build next. We do not just want to sell offroad parts and accessories. We want to earn trust, keep standards high, and support the people who use our gear.